By Tom Zanki
February 22, 2010, 7:02PM
RCN Corp. said today it resolved an outage that disrupted service to an undetermined number of Lehigh Valley customers Sunday night, interrupting the Olympics among other shows.
The cable provider said customers with certain standard and high-definition converters lost service because the programming guide for those boxes was corrupted, causing an error message to appear on screens.
The outage lasted from about 9 p.m. Sunday until 3 a.m. Monday, cutting off the highly watched Olympic hockey game between United States and Canada.
“We were able to isolate the corruption fairly fast but it took our vendor several hours to address the corrupted database,” RCN spokesman Lisa Barder said in an e-mail.
Barder said the outage was not related to a recent upgrade to all-digital programming in which customers were required to upgrade to digital boxes.
The company said an exact number of affected customers was not known because many households have multiple boxes, some of which were not corrupted.
Boxes that combine high-definition and digital-video recorder capabilities were not affected by the outage, RCN said.
“In terms of the future, we are working with the vendor to ensure this problem is not repeated. As you know, we strive to provide a high quality of service and we apologize for the inconvenience this issue has caused,” Barder said.
Source: Express Times
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